Package Holiday Injury Compensation Claims


Package Holiday Injury Claims

If you’ve suffered an illness or injury during a package holiday, you may be entitled to claim compensation. Being ill or injured while abroad can be even more stressful than at home and your holiday will have already cost you a significant amount in the first place. While your travel insurance may help you recover some or all of the costs you paid out for the holiday, it won’t compensate you for the distress caused, which is where we can help you.

Our legal specialists can help you through the process of claiming for compensation. They’ll ask you for all the information they need to get your claim started. They operate on a No Win No Fee basis, meaning that you won’t pay any fees unless your case is successful. Their fees will be deducted from your final settlement if the claim succeeds.

Our specialist team provides expert legal advice in different languages to help clients with a wide variety of injury claims and other legal matters.


How can an illness or injury arise on a package holiday?

There are many ways that an accident or illness can occur during a package holiday. You could suffer food poisoning or suffer a slip or fall at your hotel or accommodation. If negligence is believed to have contributed to your illness or injury, you may have a valid claim for compensation.

If you suffered food poisoning, typhoid or other infections they may have affected others at the same time. This can make it easier to claim, especially if you have the names and contact details of others who suffered the same illness as you.

If the accident or illness occurred as part of the core service offered by the tour operator – such as at your hotel or on an excursion booked through the tour operator, it is likely that you can claim against them. If you organised your own excursions or were injured away from your accommodation, you will probably have to pursue other avenues for compensation.


Who do I claim against for compensation?

For package holiday claims we typically recommend that you claim against the tour operator. This is often better than claiming against the hotel or accommodation provider, even if you were injured at your accommodation. The tour operator is more likely to be based in the UK, which makes the compensation case much easier to handle.

If however the tour operator is not based in the UK, or if we feel for some reason that we may secure a better payout by claiming against the hotel in their own country, we will consider doing so. If we claim against the tour operator, it may be that they pursue the hotel owners separately to recover their costs. Our main concern though is getting you the compensation you deserve as quickly and easily as possible.


Do I have a valid claim for compensation?

If you can answer yes to all three of the following questions, we recommend that you contact us to discuss your circumstances further:

  • Was the illness or injury within the last three years?
  • Was someone else to blame for the incident?
  • Were you injured as a result of the incident?

Answering ‘yes’ to all three doesn’t mean that a successful claim is certain. However, these questions are key to the claims process. Answering yes to all three does indicate that you have a greater chance of being entitled to claims. Getting prompt, specialist legal advice could be beneficial.

We recommend that you contact us as promptly as possible, because in some countries the time limits may be less than three years. It’s also common for claims to take over a year to settle and it can be much easier to remember the finer details of the claim while events are still fresh in your mind.


How do I begin a package holiday compensation claim?

Call us on 0208 1111 911 or contact us through the website and we’ll discuss your circumstances with you. The first call usually takes about 15 minutes and in that time we can usually determine whether or not it’s realistic to pursue a claim for compensation.

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